If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

Responsibilities   

• Configure and maintain local hardware and infrastructure.
• Ensure local applications are maintained and licensed.
• Drive application standardization across NORMA.
• Ensure all application and training documents are up to date and regularly reviewed.
• Support NORMA Group and local programs using cost efficiency, IT best practices, ITIL methodologies.
• Provide advice, support, and training to users from different departments, including the preparation of necessary documents.
• Introduce and maintain measures to comply with Norma Group's internal IT standards and norms.
• Identify, quantify, and propose ICT investment opportunities to optimize equipment.

Major Objectives / Tasks  

• Install, configure, and maintain personal computers, servers, printers, network, telephony, and other similar local equipment.
• Support production machines and laboratory equipment which require IT resources in order to operate (mainly network connection)
• Use ServiceNow as a single point of truth: manage all user requests and incidents via SNOW (ServiceNow) and use it as main and default source of all IT data (changes, assets, knowledge, …).
• Review and update training documents
• Manage all local applications, incl. licensing and documentation.
• Document problem-solving and solution procedures.
• Conduct ICT (security) assessments to ensure IT compliance with the Group's ICT requirements and best practices.
• Compile ICT annual budget in alignment with management and finance.
• Ensure SNOW incidents and requests are investigated and resolved according to KPI.
• Attend regular meetings with ICT EMEA teams.
• Implement new Norma Group programs while adhering to the Group's policies and procedures.
• Compare supplier offers and propose equipment procurement decisions based on quality/price ratio optimization logic.
• Develop and update local ICT procedures, including a contingency plan, to guarantee IT security and business continuity (in accordance and adhering with group policies and procedures).
• Conduct user training related to IT systems.
• Involvement in plant-oriented meetings such as GEMBA, management meetings etc.
• Share and implement  good practices and improvements. 
• Create accurate and punctual reports.
• Participate in IT initiatives as directed by IT management.
• Review and regular update of ICT related risks.
• Continuously improve local IT systems, -procedures, -knowledge and -documentation
• Review and update Disaster Recovery Documentation.

Stakeholders and Interfaces 

• ICT Management 
• ICT BPM Team
• ICT I&O Team
• Local Management 
• ICT Team EMEA 

• ICT Service Desk and 2nd Line support 
• External suppliers 

Required knowledge, skills and competencies  

• Communicates well both verbally and in writing 
• At least intermediate level English proficiency.
• Degree in IT or engineering sciences beneficial 
• Experience with ITIL
• General computer knowledge and experience in an industrial environment.
• Knowledge of Microsoft Windows systems.
• Knowledge of ERP systems preferably Microsoft D365.
• Knowledge of the Microsoft 365 Products Suite.
• Shares information and ideas with others, has good listening skills 
• Ability to adapt for change 
• Ability to communicate in an audience adjusted manner 
• Ability to collaborate with and coordinate interfaces 
• Understanding  of business requirements.
• Understanding the needs of stakeholders.
• 3 years of experience in IT onsite operations desirable.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks and priorities simultaneously.
• Adherence to ethical principles of the profession and acts in accordance with company policies and procedures.

Contact for this position: Marta Rachwał 

NORMA Polska Sp. z.o.o.
Sławniów, ul. Długa 2
42-436 Pilica, Poland