Customer Coordinator Supervisor

If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

About us  

NORMA Group is leader in Engineered Joining Technology, providing clamps, connectors and fluid technology to over 10,000 customers in a range of industries. What makes NORMA Group who we are: leaders with expertise, dedication and drive to pursue ideas, and by doing so, change the world.

Today we are ~7,700 people strong, enriched by our diverse backgrounds and perspectives. We have a solid network of manufacturing facilities, sales and distribution sites so we can be close to our customers.  

About our culture

At NORMA we truly live according to our values: Enjoy speed, adapt fast, take action! Within our modern workspaces we cultivate intercultural collaboration, encourage creativity and are brimming with passionate people who love what they do.

But we know life isn’t just about work. It’s about balance. And our flexible approach enables working hours that fit your life.

Job objective

The objective of the Customer Coordinator Supervisor is to define, improve and maintain EMEA-wide standards for Customer Coordinators and ensure an equal information transfer in between Customer Coordinators. The Supervisor is the leader of all Customer Coordinators in EMEA. 

The supervisor will feed the team with all necessary information to meet the needs of the customers in fulfillment of NORMA’s business plan, vision, and mission. 

Essential job functions and activities:

• Define, improve and maintain processes and standards for Customer Coordinators (CC) and Sales in EMEA to enable a efficient, professional, and effective handling all customer offering, ordering and informational needs
• Leadership of all CC in EMEA and support function of the CCs with escalation or high priority topics if required
• Establish and host a system to keep a unified information exchange in between the Customer Coordinators
• Define KPIs to track the performance of CC, in alignment Team leaders & directors and follow-up these KPIs
• Strong link to internal key stakeholder departments for CC: Account Manager, Process Manager (IT), Project Management, PDE and Plants
• Evaluation of relevant internal data (CRM, Deltamaster, BI tools)

Besides, the job holder is supposed to take over further tasks on instruction of his/her supervisor which are essentially part of his/her remit.

Requirements:

• Engineering or commercial graduate with a working experience of at least 5 years in sales of industrial products in need of explanation, in the Automotive Industry
• Experienced team lead
• Strong business acumen and a proven track record of success
• Fluent English verbal and writing, second language preferable (German)
• The applicant must be able to assess the commercial impact of his or her actions. To develop customer-oriented solutions independently in a direction that is in a timely and environmentally friendly manner.
• Important for all employees will be an attitude to dynamic, independent and interdisciplinary way of working in a self-driven team

Leadership Skills:

• Ability to motivate teams for a higher performance and efficiency
• Highly results driven
• Ability to manage conflicts with a minimum of noise
• Change management skills are needed to transform the organization on a higher level
• Ability to meet the requirements even under high pressure
• Flexible and open minded
• Strong communication skills
• Excellent presentation and negotiation skills