Account Manager DAF / Caterpillar

If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

In this job, you will: 

• Align customer strategy in appeal to NORMA management and SBU strategy
• Integrate the voice of the customer into product design and performance capabilities
• Develop profitable business
• Customer responsibility and responsibility for customer growth, pricing, and budgeting for assigned accounts
• Main customer contact
• Steer the entire Inquiry process from RFQ (or ideally earlier) to nomination (PLCB Phase)
• Work closely with Applications Engineering to ensure new business opportunities are converted
• Identifies and support resolving specific customer concerns and support executing correction strategies (eg Lesson learned)
• responsibility for Must -Win projects process
• finding out & forwarding trends of customer in close cooperation with affected departments and AE
• Identify customer stake holders

Key Tasks:

• Develop relationship with customer by visiting and keeping contact with customer (online meeting)
• Drive customers to profitable products and avoid unprofitable products together with AE
• conduct prices negotiations in general (eg raw material price increases)
• Prepare Minutes of Meeting and document negotiation results
• Completing monthly forecasting (Fusion)
• Define and submit yearly budget for assigned customers
• present QAS at QAC meeting for assigned customers
• create direct contact between NORMA dep and customer department
• Sales analyses and reporting of customer and market trends
• promote innovations
• lead the quoting process
• process lead of Must-Win projects,
• perform lessons learnt study in case of Business LOST for all MUST –WIN

Your qualifications and experience:

• Engineering or commercial graduate with a working experience of 5 years in sales or sales related activities, thereof min. 3 years in the Automotive and/or Energy Industries sector
• The position of an account manager is related to the finding of customer specific technical solutions and therefore requires a high affinity to engineering topics and a strong knowledge of industry specific solutions, development processes and service provision.
• Ability to create and close high-margin deals in a transversal sector.
• Ability to negotiate with different interlocutors in complex organizations / environment.
• All eligible candidates will need to prove business fluent communications and writing skills in English and preferable in language at the assigned customer.
• Candidates will need to be commercially educated in order to understand the stakes, customer-focused in order to meet the needs of each customer,
• Detail-oriented, able to work on own initiative, deadline-driven and able to deliver results even under heavy workload, flexible, reliable and team player.
• Education: Either engineering degree with commercial experience or commercial degree with strong technical knowledge.