Account Manager DAF / Caterpillar



If you like change, change to us


We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!


In this job, you will: 

  • Align customer strategy in appeal to NORMA management and SBU strategy
  • Integrate the voice of the customer into product design and performance capabilities
  • Develop profitable business
  • Customer responsibility and responsibility for customer growth, pricing, and budgeting for assigned accounts
  • Main customer contact
  • Steer the entire Inquiry process from RFQ (or ideally earlier) to nomination (PLCB Phase)
  • Work closely with Applications Engineering to ensure new business opportunities are converted
  • Identifies and support resolving specific customer concerns and support executing correction strategies (eg Lesson learned)
  • responsibility for Must -Win projects process
  • finding out & forwarding trends of customer in close cooperation with affected departments and AE
  • Identify customer stake holders

Key Tasks:

  • Develop relationship with customer by visiting and keeping contact with customer (online meeting)
  • Drive customers to profitable products and avoid unprofitable products together with AE
  • conduct prices negotiations in general (eg raw material price increases)
  • Prepare Minutes of Meeting and document negotiation results
  • Completing monthly forecasting (Fusion)
  • Define and submit yearly budget for assigned customers
  • present QAS at QAC meeting for assigned customers
  • create direct contact between NORMA dep and customer department
  • Sales analyses and reporting of customer and market trends
  • promote innovations
  • lead the quoting process
  • process lead of Must-Win projects,
  • perform lessons learnt study in case of Business LOST for all MUST –WIN


Your qualifications and experience:

  • Engineering or commercial graduate with a working experience of 5 years in sales or sales related activities, thereof min. 3 years in the Automotive and/or Energy Industries sector
  • The position of an account manager is related to the finding of customer specific technical solutions and therefore requires a high affinity to engineering topics and a strong knowledge of industry specific solutions, development processes and service provision.
  • Ability to create and close high-margin deals in a transversal sector.
  • Ability to negotiate with different interlocutors in complex organizations / environment.
  • All eligible candidates will need to prove business fluent communications and writing skills in English and preferable in language at the assigned customer.
  • Candidates will need to be commercially educated in order to understand the stakes, customer-focused in order to meet the needs of each customer,
  • Detail-oriented, able to work on own initiative, deadline-driven and able to deliver results even under heavy workload, flexible, reliable and team player.
  • Education: Either engineering degree with commercial experience or commercial degree with strong technical knowledge.



Contact for this position: Paul Kelly 


NORMA Group Human Resources
Edisonstraße 4
63477 Maintal, Germany