Senior Process Manager Quality (m/f/d) - Location Global



If you like change, change to us


We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!




  • Defines Quality processes on operational level, following the strategic direction of the Global Process Owner Quality
  • Defines and measures functional KPIs and KPI targets, aligned with strategic KPIs from the Global Process Ownery
  • Initiates measures to improve process performance where required
  • Identifies and shares best practices
  • Trains Rollout Managers and Key Users (post go-live) on processes and process changes
  • Drives process change management for entities that are already live, based on global changes to rolled out processes
  • Manages Key User organization post go-live




  • Ensures effectiveness and efficiency of business processes on operational level
  • Ensures purposeful harmonization of processes
  • Ensures process documentation is kept up-to-date


Required knowledge and social skills


  • At least 5 years of management experience in relevant line functions in at least 2 companies
  • Proven process optimization experience
  • Practical business process modeling experience
  • Deep understanding of organization and processes in the areas of Quality
  • Analysis and design of processes (preferably with BPMN 2.0), identification of optimization potential
  • Leading teams with diverse cultural background, capabilities, and experience level
  • Leading remote team members, across different time zones
  • Working level English, written and spoken


Travel requirements


  • Process Managers only must travel if a process change needs to be introduced on site, a low amount of international travel is expected



Contact for this position: Katharina Heldt 


NORMA Group Human Resources
Edisonstraße 4
63477 Maintal, Germany