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If you like change, change to us

 

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

 

We are seeking an experienced and strategic Operations Manager to lead and optimise our end-to-end operational functions. This is a key leadership role responsible for driving operational excellence across order management, purchasing, logistics, warehousing, inventory planning, and quality. You will play a critical role in strengthening operational performance, improving service levels, and ensuring efficient, reliable delivery to our customers.

 

The Role 

Reporting to General Manager, the Operations Manager will oversee day-to-day operational performance while leading initiatives that improve productivity, reduce costs, and streamline processes. This role combines strategic leadership with hands-on operational management, ensuring NORMA Pacific continues to deliver high levels of service and operational reliability.

 

Key Responsibilities

Strategic Operations Leadership

  • Develop and execute NORMA Pacific’s operations strategy aligned with business objectives

  • Lead operational transformation initiatives to improve efficiency, resilience, and service levels

  • Identify opportunities to optimise the end-to-end operations landscape

Operational Excellence

  • Oversee daily operations across order management, purchasing, logistics, warehousing, inventory planning, and quality

  • Monitor and improve key KPIs including OTIF, order accuracy, inventory health, lead times, and cost-to-serve

  • Design and implement improved workflows, warehouse processes, and inventory strategies

  • Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies

Order Management & Customer Fulfilment

  • Ensure efficient processing of customer orders from receipt through to delivery

  • Collaborate closely with Customer Service and Sales to deliver exceptional customer outcomes

  • Monitor service metrics and drive improvements in speed, accuracy, and communication

Purchasing & Supplier Management

  • Manage supplier relationships to ensure reliable supply, competitive pricing, and quality performance

  • Oversee purchasing activities including forecasting, replenishment, and cost management

  • Negotiate supplier contracts and service level agreements

  • Monitor supplier performance and implement improvement actions where required

Logistics & Distribution

  • Manage local warehousing operations and coordination with international distribution networks

  • Optimise freight, transport, and distribution to ensure cost-effective and reliable delivery

  • Lead initiatives to reduce logistics costs while improving service performance

Inventory & Planning

  • Lead inventory planning strategies to optimise stock levels and working capital

  • Improve demand forecasting through effective SIOP processes

  • Guide the Inventory & Planning teams to ensure disciplined, data-driven decision making

Quality Management

  • Oversee quality performance across incoming goods, warehouse operations, and customer deliveries

  • Ensure compliance with ISO 9001 and internal quality standards

  • Lead root-cause analysis and continuous quality improvement initiatives

Leadership & Change Management

  • Lead operational change initiatives with clear communication and team engagement

  • Build a culture of accountability, continuous improvement, and operational discipline

  • Develop and mentor team members while supporting succession planning

Systems & Technology

  • Leverage ERP and operational systems (such as D365 F&O) to improve visibility and efficiency

  • Identify and implement system enhancements to streamline processes

About You

To succeed in this role, you will bring strong operational leadership experience and a proven ability to drive improvements across supply chain and operational functions.

 

Key requirements include:

  • Significant experience in operations, supply chain, or logistics leadership roles

  • Strong knowledge of warehouse, logistics, purchasing, and inventory management

  • Demonstrated success in driving operational improvement and cost optimisation

  • Experience implementing continuous improvement methodologies (Lean, Six Sigma or similar)

  • Strong leadership capability with experience managing and developing teams

  • Experience working with ERP systems (D365 or similar preferred)

  • Excellent stakeholder management and communication skills

  • Strong analytical and problem-solving capability

Why Join NORMA Pacific?

  • Opportunity to lead and shape operational strategy

  • Work within a collaborative and growth-focused organisation

  • Make a meaningful impact on operational performance and customer outcomes

 

Contact for this position: Stephanie Evenden 

 

NORMA Pacific Pty. Ltd.
76 Bazalgette Crescent
3175 Dandenong South, Australia

 

 

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