Inside Sales Manager

Objective:  The purpose of this position is to build new business and maintain and grow existing accounts, resulting in increased revenue and market share that meet the Company’s strategy and goals for Distribution Services.

Essential Job Functions:

• Pursue new and existing customers to discover current, under-served and future needs.
• Perform sales analysis.
• Sales of added products to existing customers.
• Quote standard prices, terms, and other elements of service/contract.
• Follow up on quotations getting customer feedback and market information
• This position will travel approximately 25% of the time and manage a set of accounts agreed with the NSM
• This position will follow a particular segment or blend of segments attached to a NSM or other leader in the sales team

Primary Responsibilities:

• Pursue new and existing customers to discover current, under-served and future needs
• Explain how customer needs could be uniquely met by NORMA Group products and services
• Answer customers' questions about products, prices, features, availability, terms or conditions of sale
• Develop and follow-up on leads
• Quote prices (including structure and analysis), terms, and other elements of service / contract.
• Close new customers and sales of added products to existing customers.
• Market/sell through direct customer contact activities (phone, email, etc.)
• Manage promotions
• Perform sales analysis where needed

Reports To:  Director of Busines Development

Department: Distribution Services Sales

Location:  Distribution Center (Lake Orion, MI)

Leadership Responsibilities:  Individual contributor.

Education, Experience, Knowledge, Skills, Abilities:

Required:

• (4 year) Bachelor’s degree from accredited college / university
• 1 years’ experience with a manufacturing company
• 2 years’ sales / related experience interacting with external customers
• Proficient in Microsoft Office (Strong skills in Excel, PowerPoint, and Word)

• Strong verbal / phone communications skills
• Ability to prepare presentations / other documents as sales aids and for internal communication
• Self-motivated with high energy level
• Passion for customer satisfaction
• Excellent problem-solving skills.

• Demonstrated results achieved in developing new customers / maintaining / growing existing customers.
• Some technical or mechanical aptitude as necessary to understand the general use and application of NORMA group products

Highly Desired:

• Knowledge / experience with Customer Relationship Management (CRM) systems
• Knowledge / experience with Enterprise Resource Planning (ERP) systems
• Experience selling manufactured products to a variety of markets including, but not limited to aftermarket, retail and distribution.
• Experience with clamps or similar metallic product families
• Marketing experience
• Ability to move into more senior sales roles including outside sales

Certificates, Licenses, Registrations:  None.

Work Environment: This position works in a home office/DC office.  In the plant, the position will require use of personal protective equipment. 

Physical and Mental Requirements:

Notice:  This job description is designed to describe the general nature and level of work performed by employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee(s) assigned to this job. Other duties may be added or this job description amended at any time. To perform this job successfully, an individual must be able to perform the principle duties satisfactorily. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the principle duties of the job, except where to do so would cause an undue hardship for NORMA Group’s business operations.  Employment at NORMA Group is “at will”, which means that either the employee or NORMA Group can terminate the employment relationship at any time, for any reason, with or without cause or notice. Nothing in this Job Description should be construed to diminish the at-will employment relationship in any manner.

At NORMA Group, we believe that diverse perspectives drive innovation. We welcome individuals with a wide range of skills and experiences to develop solutions that make a global impact. As a proud equal opportunity employer, we are committed to fostering a workplace where everyone feels respected, empowered, and heard.

NORMA Michigan Inc.
2430 E.Walton Blvd.
Auburn Hills 48326, USA